The only AI built for LTV
CX that drives customer devotion.
Trusted by the world’s most customer-focused brands
AI that treats customers like people, not problems
Gladly is the only customer experience AI purpose-built to engage customers rather than deflect them. Other AI agents declare victory with cost savings alone—Gladly delivers those savings too, but in a way that makes customers feel known, understood, and valued. Because lifetime value grows the more you treat your customers like regulars.
Why world-class brands choose Gladly
"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."
Kate Showalter
Vice President, Customer Care, Crate & Barrel
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”
Danny Cox
Vice President of Guest Experiences, Breeze Airways
"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."
Nancy Orgill
Customer Support Manager, Kuhl
The only CX AI purpose-built to drive devotion
We're raising the bar for what exceptional customer experience AI looks like. Cost savings are table stakes—and Gladly delivers them. And we power intelligent, intuitive, and engaging experiences that put customers on the most direct path to the right outcomes, every time.
AI built with customers at the center
Unlike deflection bots that treat people like problems to be automated away, Gladly puts the customers at the center of every experience to deepen relationships.
AI that values the human touch
Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform. Our AI is smart enough to handle end-to-end conversations or bring in a human when needed—to deliver the best outcome every time.
AI that’s fluent in every channel
Gladly is built for how real people communicate. Whether it’s voice, chat, SMS, email, or social, Gladly carries a customer’s lifelong conversation history across channels into every experience.
AI that is simply powerful
We made Gladly for CX people, not engineers. Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more. Bring your entire product catalog into Gladly with a click. And refine how Gladly behaves as your business needs evolve.
Immediate value. Long-term business outcomes.
Get Gladly up and running in days, not months, with templates and Guides based on over a decade of CX experience and hundreds of millions of conversations. And by delivering experiences that recognize intent and respond with specific customer knowledge, emotional intelligence, and precise actions, Gladly helps deepen relationships that increase lifetime value.
Running support with a lean team?
See how small businesses and growing brands use Gladly
Gladly wins “Disruptive Technology of the Year” at the CCW Excellence Awards—recognized for eliminating CX tradeoffs with a no-compromise approach to AI and service.
Gladly featured in Forbes for revealing the unspoken truth of AI in CX
Do AI right
Discover how Gladly delivers experiences that treat people like people.
Refuse to
compromise. Give your customers the experience that sets you apart.
Let us walk you through a short demo to show how Gladly instantly transforms your customer experiences.
Free CX tools for leaders
