Contact Us

We welcome customer inquiries and feedback regarding Copic products, including requests, usage questions, and defect reports.

Project proposal inquiries and other matters from the media and corporations:
Use this form for inquiries regarding corporate or organizational events, corporate social responsibility (CSR) activities, and media coverage requests.

About defective products
Please note that we cannot support used products purchased from second-hand stores, auctions, or flea market sites, even if they are defective, for replacements or refunds.

About our response to inquiries
• Complete the incoming mail settings in advance to receive emails from @too.co.jp and/or @toomarker.co.jp.
• We will respond to your inquiry by order received during business hours (Mon - Fri 9:30 AM to 6:00 PM JST).
Please understand that our response may take some time.
• Please do not reprint or reuse the contents of our reply emails, as they are addressed to individual customers.

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Please note that if you register with a free webmail address, there is a high chance that you will not receive emails from us due to spam filters and other security measures.
For this reason, we ask that you register with a non-webmail address.
*Webmail includes Yahoo! mail, Hotmail, and Gmail.
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