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Although this move bolstered Novell's revenue numbers for several quarters, Novell's channels subsequently collapsed with the majority of Novell's resellers dropping NetWare for fear of litigation.<ref name="Novell_1997_Resellers"/><ref name="Novell_1995_Aqua"/><ref name="Deseret_1998_Novell"/><ref name="CRN_Ingram"/>
[[Image:Private (?) F28 takes off into dusk (5046240881) (2).jpg|thumb|right|From 1998 to 2001, Novell owned this
By 1999, Novell had lost its dominant market position, and was continually being out-marketed by Microsoft as resellers dropped NetWare, allowing Microsoft to gain access to corporate data centers by bypassing technical staff and selling directly to corporate executives. Most resellers then re-certified their Novell CNE employees— the field support technicians who were Novell's primary contact in the field with direct customers—as Microsoft [[MCSE]] technicians, and were encouraged{{by whom|date=January 2017}} to position NetWare as inferior to [[Windows 2000]] features such as Group Policy and Microsoft's [[GUI]], which was considered to be more modern than the character-based Novell interfaces. With falling revenue, the company focused on net services and platform interoperability. Products such as eDirectory and GroupWise were made multi-platform.
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