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Genesys unveils AI tools to orchestrate customer journeys
Featured • Contact Centre

Genesys unveils AI tools to orchestrate customer journeys

26 minutes ago

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

Sean Mitchell
SEAN MITCHELL Publisher

Indian stories

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Consistent Infosystems wins top brand honour in India

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Blue Machines AI launches Project Icebreaker for BFSI

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Joseph Gabriel Lagonsin

Joseph Gabriel Lagonsin

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A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.

Karen Joy Bacudo

Karen Joy Bacudo

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Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.

Mike Bishara

Mike Bishara

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Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.

Sean Mitchell

Sean Mitchell

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Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.

Sofiah Nichole Salivio

Sofiah Nichole Salivio

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Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.

Tom Richmond

Tom Richmond

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Originally from the Isle of Man, Tom has been contributing to our sites for a number of years. He loves sport, tech and cars. In his spare time, you’ll either find him on the golf course, playing football or test-driving a new car.

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