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Start9 Support

How to use Start9 Support at support.start9.com: your account, chats with Dux and the Start9 team, notifications, email and settings.

What Start9 Support Is

Start9 Support is a messaging app for getting help with Start9’s products: StartOS, StartTunnel, StartWRT, Start9 hardware, and the services that run on them. You open a chat under a topic and describe what is going on. Dux, Start9’s AI support agent, answers first, any time of day. A person from Start9 joins whenever you ask for one, or when Dux hands the case over. When a case looks like a bug in Start9’s code, Helix, Start9’s engineering agent, investigates it in the code.

It runs in any modern browser and installs as an app on your phone or computer.

What’s in This Guide

  • Your Account — Access codes, creating an account, signing in, and resetting your password.

  • Installing the App — Adding Start9 Support to your Home Screen or app list.

  • Chats — Starting a chat, attaching files, replying and searching, reading other customers’ chats, and what happens when a chat closes.

  • Dux and Helix — Who answers your chat, how to reach a person, and what you can see of the work on your case.

  • Privacy — What Start9 and Dux can see, and how to share something privately.

  • Notifications — Getting notified when Start9 replies, and what to do when notifications don’t arrive.

  • Settings — Your name, avatar, email, password, language, appearance and time format.