Frequently Asked Questions

General

• Do you provide custom quotes, invoice, or PO? What payment methods do you accept?

  We do not provide custom quotes, invoice, or accept PO. All Crowdsignal plans are paid via payable invoices, which are automatically generated. We only accept credit cards via the payable invoice. We do not accept bank transfer, cash, or any other payment methods.

  If you have an existing subscription, the renewal invoice is generated after your current subscription period has ended.

• Can I sign up for a Team plan for just one or two people?

  No - the Team plan starts at 3 users, at $29/month for each user. If you need less than 3 users, please subscribe to the Business plan.

• Am I seeing fraudulent voting on my poll?

  Please note: if you are not the creator of the poll in question, you will need to contact the site where the poll appears. We cannot provide support to non-owners of any Crowdsignal content.

  If you are a content owner, then the answer is possibly. The good news is that Crowdsignal provides you with a number of ways to control your content, as well as providing builtin measures which detect patterns of potentially abusive voting. The bad news is that no polling software available online can block all attempts at fraudulent voting, as there are ways around most blocking methods. For this reason, we do not recommend creating polls which offer any sort of reward.

• Can I offer rewards or otherwise incentivize my Crowdsignal content?

  Crowdsignal is a SAAS (Software as a Service ) software available from our website to help you create Polls, Surveys, and Ratings, and Quizzes.

  Presently we do not have either a data collection or any payment service (i.e., getting paid for participating in a survey) for our customers or the platform users.

• What happens if I sign up for Premium but need to upgrade to Business or Team later?

  If you sign up for a Premium account and you find out that you need a Business or higher account sometime in the future, just upgrade to your preferred plan as usual. Please contact support if you have anyy questions.

  When you upgrade, any remaining time on your original subscription will be prorated and deducted from the price of the new subscription.

• Where can I find some help documentation?

  Check out our support section for information on any individual feature would would like to know more about.

• Can I set other people up as users on my account?

  Yes, Team Plan account holders can create multiple users and set access levels (see https://crowdsignal.com/pricing/).

  To secure your account so that your colleagues cannot access responses, you can assign them the User role. As a User, the person can only access their own content.

• How do I remove the Crowdsignal.com link from my poll or survey?

  The link to Crowdsignal.com only appears in polls and surveys that appear in free or premium accounts. They are removed from all content in both our Business and higher accounts. If you have recently signed up for a Business or Team account and the link has remained in your polls, simply edit and re-save the poll to remove it.
  

  If you have a free or premium account, you can remove the link to Crowdsignal in your polls and surveys by upgrading your account today.

• What is the difference between a poll and a survey?

  A poll allows you to ask just one question, and enter some predefined answers for your voter to choose from. A poll can be placed in line in your webpage and when your user votes, the results are delivered back to the poll without the page refreshing.
  

  With a survey, you can ask many questions. A survey usually takes up a full webpage and you would just send your users a link to that page. Surveys have many different question types that allow you to collect very different types of data.
  

  Sign up for a free account today to try these out for yourself.

• Do you offer discounts for educational and non-profit organisations?

  Yes, if you are involved in education or a non-profit organization, we are happy to offer you a 10% discount on any of our packages. Just sign up for an account as usual and then email us, referencing your account's email address and any appropriate documentation. When you go to upgrade, you will receive the discounted rate automatically if we approve your request for NPO status.

Polls

• Where do I see the ‘Other’ votes people enter in my poll?

  When you have the 'Other' option enabled in your poll, it allows your voters to enter an answer of their own. We don't display these directly in the poll at the moment due to concerns around spam. You can, however, view these by logging into your account and going to the 'Reports' page for that poll.

• Why do I get the message ‘We have received too many votes from you. You will be unblocked after a cooling off period.’ when I vote?

  This is because we have received too many votes from your IP address. You will be unblocked again in about 4 hours. If you are the owner of the poll and you have a lot of people voting in your organization from the same IP address (via an Internet gateway etc.) you can turn on the poll whitelisting feature available on the Design Poll page for your poll to prevent this from happening. This feature is only available to our Pro and Corporate accounts. Upgrade your account today to access this feature.

• How do I copy a poll?

  You can copy a 'Poll' by first logging into your Crowdsignal account and visiting the dashboard. Locate the poll you want to copy and move your mouse over the 3 vertical dots at the far right and click. This should display a dropdown, which will show a set of actions, of which one is duplicate. Clicking this will copy the poll and all of its settings, but the votes of the new copied poll will be zero.

• Do the polls work with Facebook?

  Yes, you can embed polls on Facebook using the poll's share link. Your respondents will not be able to answer the poll on Facebook, but on the poll page once they click the link.

• If I upgrade will I be able to see Premium reports for my old polls?

  Yes, when you upgrade your account to a Premium or higher account you will be able to see all of our great reports for your old polls.

Surveys

• How do I create a likert scale question in my survey?

  To add a likert scale question to your survey, simply add a 'Matrix' question to your survey page. When you edit the question, look out for a drop down towards the bottom and select 'Single choice with rating (likert)'.

• How do I copy a survey?

  You can copy a 'Survey' by first logging into your Crowdsignal account and visiting the dashboard. Locate the survey you want to copy and move your mouse over the 3 vertical dots at the far right. This should change into a dropdown which reveals a set of actions, of which one is duplicate. Clicking this will copy the survey, its questions and all of its settings, but not its results.

• How do I share my survey results with another person?

  If you would like to share your survey results with a colleague or client, you can create a custom survey share for them. Read how to do it in this document: Survey Report Sharing Help

  Note: Survey sharing is a Business and Team feature. If you do not have either subscription, you need to upgrade your account to use this feature.