SoftProdigy

BACKGROUND

Please describe your company and your position there.

I’m the network administrator at Cliff Keen Athletic. We manufacture custom wrestling uniforms and products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy? 

We initially worked with a previous vendor to create a solution that allowed customers to create custom uniforms. However, after three years, we didn’t have the product that we wanted, so we approached SoftProdigy to take over the project. 

What were your goals for this project? 

Our goal was to be able to create custom products at the consumer level. The builder needed to integrate flawlessly with our Hitachi e-commerce platform.

SOLUTION

How did you select this vendor? 

We worked with SoftProdigy in the past and found them very competent. 

Describe the project and the services they provided in detail.

SoftProdigy developed a uniform builder and all of its related functions. With the builder, customers could select from over 200 custom items, changing the color, logo, and text. Each created item could be stored in a customer’s private locker or sent to a dealer. Customers could also add the item to their shopping cart on our Hitachi e-commerce product to purchase it directly from us. Social media integrations allowed customers to share their creations online.

What was the team composition?

They assigned a team leader and three developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business? 

Within the first month of going live, registrations on our site have gone up by 200%, and we’ve pushed way ahead of our competition. A number of schools and other groups are now using the uniform builder thanks to its new, ground-breaking functions.

How was project management arranged and how effective was it?

I coordinated with them through email and Trello to report problems, issues, and changes. They were very responsive, resolving bugs and adding features quickly.

What did you find most impressive about this company?

I was impressed by their quick turnarounds when adding features and fixing issues. They completed the project and went to market in less than ten months, which far outpaced our previous provider. 

Are there any areas for improvement? 

It would be helpful to schedule weekly teleconference calls. Since we’re in the US and they’re based in India, we only had about 3–4 hours of direct communication a day due to the time difference. This didn’t become a major issue, but dedicated communication blocks might have been beneficial.