Lightflows

BACKGROUND

Introduce your business and what you do there.

I’m a creative director at Weybridge-IT, an IT firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lightflows?

We needed help with app creation for one of our clients.

SOLUTION

What was the scope of their involvement?

They developed an iOS and Android e-commerce app. It was a completely fresh innovation from the client. They’re a pawnbroker and wanted to be able to send valuations through the app. Customers can also make offers for items. 

They also did online e-commerce integration with WooCommerce. 

What is the team composition?

There were 3-4 people.

How did you come to work with Lightflows?

I wanted somebody local with experience in WordPress. We spoke to a number of vendors. We chose Lightflows for their knowledge, innovation, and affordable pricing.

How much have you invested with them?

Our client paid them directly, but the project cost about $25,000-$35,000.

What is the status of this engagement?

We worked together from mid-2018 until February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were very innovative. They didn’t require much feedback from us in terms of how to make the app look good. They were very spontaneous and creative. The initial release looked great. We didn’t really need to do too much cosmetically to it. That was a very good plus.

There are hundreds of online valuations that have gone through. It’s another stream of revenue that comes in through the app store. There are lots of loans and interest generated for our client. There are lots of newly registered users on the e-commerce site. It’s been a very positive experience for the client overall.

How did Lightflows perform from a project management standpoint?

We communicated a couple of times per week. In the beginning, we had much more communication. The innovation side of the project was very good.

What did you find most impressive about them?

The UI/UX of the app was most impressive. It was thoughtfully designed and very slick. We showed them somebody else’s app as a reference, and it ended up looking far better than that. They came up with the look, feel, and functionality.

Are there any areas they could improve?

No, we’re happy. The initial problems weren’t their fault as the client kept changing the specifications.

Do you have any advice for potential customers?

 Have a really clear idea of what you want the app to do and what your goals are. How you want the app to be tracked is important as well to make it measurable and to make sure you’re getting sales and leads through it.

BACKGROUND

Please describe your company and your position there.

We provide a SAAS solution for businesses and accountants to file VAT information to HMRC. I am the managing director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lightflows, and what were your goals?

We hired Lightflows for a website face-lift - to increase the user-friendly experience and create a more visually appealing design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had seen their work with others and were very impressed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired Lightflows for a website face-lift - to increase the user-friendly experience and create a more visually appealing design.

How many people from the vendor's team worked with you, and what were their positions?

I think there were three people including the managing director. One a scheduling team member and a team member doing the website design.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were very impressed with the work, the final result exceeded our expectations. e would definitely go to them if we needed the same again.

Describe their project management style, including communication tools and timeliness.

The project management style was of a personal friendly nature.

What did you find most impressive or unique about this company?

I am impressed with the end result of our website.

Are there any areas for improvement or something they could have done differently?

it took longer to complete the project that we expected, but overall, the result is what is most important, so very pleased.