From our experience, most insurers are not deliberately trying to “mess up” your claim. More often, claims go wrong because of systemic problems inside insurers. Inexperienced claims handlers, outdated systems,...

When an insurer sends you an “independent” expert report about your claim, it can feel final and authoritative. But not all expert reports are created equal. f you see the following...

Water damage claims are often treated as simple, cosmetic issues. In reality, water intrusion can affect structural elements, insulation, electrical systems, and indoor air quality. When water damage is not...

If your claim feels stuck, messy, or unfair, it often is. Most problem claims follow a few familiar patterns. Spotting the signs early can help you understand when something isn’t...

Stuck in a complex claim, but not sure how to get out? If you feel like you're going round in circles, unable to get the insurer to see what's wrong,...

Genuine complaints lose at AFCA when customers don’t know what they’re doing. AFCA can only make a decision based on the quality of arguments, evidence and facts presented to them....

If your experiencing a difficult claim and are looking for help, you may be looking for a claim advocate. This article explores who a claim advocate is, and when you...

Feeling stuck in the claims process is one of the most common frustrations people face. Insurers often move slowly, ask for information in stages, and don’t always explain what happens...

The complaints process exists to protect you when something has gone wrong with your insurance claim. But in practice, not all insurers handle complaints with the care, urgency, and independence...

When an insurance claim reaches the settlement stage, expert evidence becomes the battleground. Assessment reports, scopes of works, quotes and valuations are what insurers rely on to decide how your...

Being told you have to take a cash settlement can feel like the insurer is washing its hands of your claim. Instead of fixing the damage, they hand you a...

Temporary accommodation is not a favour. It is a critical safety benefit designed to protect you while your insurer works through the consequences of an insured event. Here's the rules...

Insurers often require maintenance issues or pre-existing damage to be fixed before repairs, as their trades must warrant work and provide a lifetime guarantee. However, reasonable requests usually relate only...

When disaster strikes, dealing with home insurance claims can feel overwhelming. Whether it’s storm damage, flooding, fire, or theft, the process of getting your insurer to respond fairly is not...

When you make an insurance claim, your insurer may decide to carry out an insurance investigation. These investigations are designed to ensure the claim is genuine and within the terms...

Filing an insurance claim can be stressful. By understanding the four main stages of an insurance claim, lodgement, assessment, liability, and settlement, you can protect your rights and make sure...

Escape of liquid is one of the most common types of home and contents insurance claims. But despite being widespread, these claims are often misunderstood or unfairly declined. Whether your...

Storm and flood claims can be some of the most complex and stressful insurance claims for homeowners and landlords. Understanding how insurers assess these claims – and the key differences...

At Claimboost, we want to be upfront about who we are, what we do, and how we intend to engage with the insurance industry.

Have questions about AFCA and the complaint process? You’re not alone. Whether your complaint involves home insurance, contents insurance, motor vehicle insurance, landlord insurance, strata insurance, or business insurance, it’s...

Delays are one of the most common complaints in insurance claims — whether it’s waiting for an assessment, a quote, a decision, or a payment. But under the General Insurance...

Many people think of complaints as something you do at the end of the claims process, when everything has gone wrong. But in reality, lodging a complaint early can be...

If your vehicle is damaged in an accident, weather event, or theft recovery, you may be offered a cash settlement by your insurer. Understanding how cash settlements work, and when...

If your home has been damaged and your insurer has accepted the claim, you may be offered a cash settlement instead of the insurer managing the repairs. Maybe you have...

Have questions about AFCA and the complaint process? You’re not alone. Whether your complaint involves home insurance, contents insurance, motor vehicle insurance, landlord insurance, strata insurance, or business insurance, it’s...

Whether it's your car, motorbike or caravan, a declined vehicle insurance claim can be stressful, especially if you’ve just suffered a loss. While some denials are valid, many result from...

Not all home insurance claims are accepted. Even where damage has clearly occurred, insurers may still decline the claim based on policy wording, prior circumstances, or the way the event...