AI drafts every reply from the real Shopify order. Tricky tickets go to your team.
15 days free. Setup in under 7 minutes.
Used by growing Shopify brands
Every order you ship creates questions. Where is it. Can I swap it. When is my money back. Most of them are lookups, and answering them by hand eats the hours that should go into growing the store.
Approve the app in Shopify. Chili Labs pulls your orders, customers and policies.
Under 7 minutesAn Amazon-style issue menu means every ticket arrives with the order and the reason attached.
No back-and-forthOrder status, returns, exchanges and refunds get an accurate draft in your brand voice.
One click to sendAnything that needs judgment is routed with full context, a priority flag and an SLA timer.
No ticket strandedThe real product, straight from the Shopify App Store listing.
No more hunting across inboxes. Email, chat and contact forms land in one queue, with the order, priority, status, owner and SLA on every ticket.
Customers pick their issue from a guided menu: order tracking, cancellations, address changes, returns, refunds and more. Every request reaches the right team, instantly.
One tap gives customers their order status, order summary, payments, refunds, returns, contact changes and cancellation requests, so the simple questions never reach your queue.
AI writes the first draft from the real order, trained on your store policies. Your agent reviews it, edits if needed and sends.
Swap the plain contact form for a clean, branded support page on your own custom domain. Customers enter their order number and get going.
Built into every Chili Labs workspace.
Predictable questions get drafted from your live store data. Anything risky, messy or emotional goes to a person.
Answered from your orders, tracking, products and policies. Never from guesswork.
Sent to the right person with a priority flag and an SLA timer.
Every handoff carries the order, the conversation and the customer history.
Move the sliders to match your store. The numbers are yours, not ours.
hours a month spent typing answers your Shopify data already knows.
You have probably tried the first two already.
The default move
AI drafts, humans decide
The quick fix
Real Shopify stores, in their own words.
Support feels much more organized
Customers can select exactly what they need help with instead of writing long emails, so our team gets the right context straight away. It has cut down on back-and-forth and made resolving tickets much smoother.
Less time on the same questions
We were spending too much time answering the same order status and shipping questions every day. Chililabs helps us handle those much faster, which lets our team focus on more complex customer issues.
Exactly what our support team needed
Customers don't have to wonder where to reach us anymore. The support flow is straightforward, and we've noticed conversations are much smoother from the start.
Every ticket in one dashboard
The biggest challenge for us was managing customer queries across multiple channels. Chililabs centralized everything into a single dashboard, making it much easier for our team to stay on top of every ticket.
Plans scale with your monthly ticket volume. Every plan starts with a 15-day free trial, billed through Shopify in USD.
For stores that want one organized support inbox.
For stores ready to let AI draft the repetitive replies.
For scaling stores with a busy queue.
Uninstall before the trial ends and you pay nothing.
Your next “Where is my order?” is already on its way. Let Chili Labs draft the answer.
