Smartrr App changelog smartrr.com

💎 Improvements

• More flexible loyalty reward redemption: Subscribers can now choose how they want to use loyalty discount rewards. When redeeming an incentive, they can either apply it directly to their next subscription order or copy the discount code to use on a new purchase at checkout, giving customers more flexibility in how they use the rewards they’ve earned.

🪲 Fixes

• Subscription exports now include Program Name: We fixed an issue where the subscription program name was visible in the admin portal but missing from exported subscription data. Exports now correctly include the program name column, keeping downloaded data consistent with what merchants see in Smartrr.

• Sequential Flows now swap products more reliably: We fixed an intermittent issue where some subscriptions using Sequential Flows did not swap to the correct product at the configured step. Product swaps will now be applied consistently as subscriptions progress through their sequence.

• Discount codes now appear correctly on Shopify subscription orders: We fixed an issue where a subscription discount could be applied correctly to the order total but the associated discount code was missing from the Shopify order. Shopify orders will now include the discount code used, keeping discount reporting and order data accurate.

✨ New

• Bulk Subscription Price Updates: Merchants can now safely update existing subscription prices in bulk when product prices change in Shopify. Smartrr detects relevant price changes, shows affected subscriptions in a new Bulk Updates flow, and lets merchants choose whether to apply the new price or keep subscribers on their existing grandfathered pricing.
• New Payment Recovery analytics: Get a clearer view of subscription billing health with our new Payment Recovery analytics in Advanced Analytics. Merchants can now track payment success and failure rates, see how much revenue is at risk, understand how often failed payments are recovered through retries, and follow these trends over time.

💎 Improvements

• Cancellation webhook now includes Customer Notes: Smartrr’s subscription cancellation webhook now includes the customer’s free-text cancellation note in the webhook payload. Merchants and partners can now capture the additional context customers provide when cancelling and use it in their own reporting, analytics, retention workflows, or downstream integrations.

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✨ New

• Create richer cancellation experiences with Cancellation Intercepts: Merchants can now add a Cancellation Intercept before subscribers enter the cancellation flow, creating an additional opportunity to prevent churn. The customizable popup can include an image or video, headline, and supporting copy, giving merchants more room to reinforce product value, educate subscribers, or address common concerns before they cancel. Subscribers can then choose to keep their subscription or continue with cancellation, while merchants can enable or disable the intercept independently from their existing cancellation reasons and retention offers.

💎 Improvements

• Easier to access subscription actions: We’ve made subscription management faster and easier by bringing key actions directly onto the Next Order and Subscription cards in the Customer Account Portal. Subscribers can now access actions like skipping or delaying an order, swapping items, updating their address, payment method or delivery frequency, pausing, gifting, and cancelling without first opening the Manage Next Order or Manage Subscription menus. Action visibility will continue to follow existing theming settings and subscription rules, so subscribers only see the options available to them.

🪲 Fixes

• Fixed recurring subscription order tags: We fixed an issue where some recurring subscription orders were incorrectly being tagged as Subscription First Orderinstead of Subscription Recurring Order. Recurring orders will now receive the correct tag consistently, helping ensure that Shopify automations, campaigns, and workflows that rely on these tags target the right orders.

🪲 Fixes

• Fixed incorrect pricing when changing subscription delivery frequency: We fixed an issue where some subscribers could see their subscription price change to an incorrect amount after updating their delivery frequency. For example, a subscription priced at 68 CAD/month could change to 69.36 CAD when the customer selected a different frequency, even though that price was not configured on the Shopify product.
• Fixed “View portal as customer” for new Shopify Customer Accounts: Merchants using Shopify’s new Customer Accounts can now open a customer’s account portal through the View portal as customer option.
• Correct recurring billing intervals on product pages: Fixed an issue where some products configured with a four-week subscription plan incorrectly displayed the recurring subtotal as “every week.” Product pages now show the correct billing interval, for example, “Then [PRICE] every 4 weeks”, giving customers accurate subscription details before purchase.

💎 Improvements

• Year now shown on next order dates: We’ve updated the Subscriber Portal to include the year on upcoming subscription order dates. Customers will now see dates like “Saturday, May 16th, 2026” instead of only the month and day, making future orders clearer and reducing confusion for subscriptions scheduled far in advance.
• Preserve Next Order Date When Subscription Frequency Changes: When shoppers update a subscription’s delivery frequency, we’ll now keep their existing “next order” date exactly as-is whenever possible—including any custom date they previously set—so it won’t be silently recalculated during the frequency change.

🪲 Fixes

• Expired discount validation for subscription orders: We fixed an issue where expired Shopify discount codes could still be applied to future subscription orders in some cases. Smartrr now more reliably validates discount expiration dates before applying discounts to subscription-generated orders, helping prevent outdated incentives from being used after their intended end date.

💎 Improvements

• Fixed discount update: Fixed discount pricing now defaults to your shop’s currency, including discounted prices.
• Failed billing as cancellation reason: Added a clearer cancellation reason when a subscription is automatically cancelled after failed billing you’ll now see “Failed billing” in the cancellation reason table on the retention page.

🪲 Fixes

• Saved by integration currency: SavedBy now uses the subscription’s currency, ensuring package protection is shown in the customer’s local currency instead of always USD.

💎 Improvements

• Prepaid Order Count: New prepaid orders that are created going forward will have text showing their order number in the customer portal.

• Vendor Portal Speed Improvements: Some miscellaneous performance improvements to make the vendor portal feel a little bit more responsive.

🪲 Fixes

• Prepaid Club Shipping Display Fixes: Fixed cases of shipping being off when next order date was changed before billing.

• Fixed Total Price Display for Prepaid Plans: Fixed an instance where the total price would not be multiplied by the total number of orders immediately after swapping to a prepaid subscription program.

• Fixed Pricing Display for 100% Discounts in Different Currencies: Fixed a display issue where 100% discount in one currency would convert to 0.01 in another currency.

• Fixed Prepaid shipping costs display issue: We'll now correctly display shipping costs for the second round of orders in a prepaid club.

• Squashed some other rare bugs: You probably wouldn’t have noticed them, but we like things to be tidy around here.

✨ New

• Passwordless Deprecation: Smartrr's passwordless login feature will be discontinued on December 31st, 2025. Merchants who haven't enabled passwordless will no longer have access to this option in the Vendor Portal theming page. We recommend that merchants currently using passwordless switch to Shopify's "Login with Shop" account login gateway.
  Click here to learn more about Shopify's ShopPay and "Login with Shop".

🪲 Fixes

• Double Billing: Fixed an issue where subscriptions were being double billed.
• Disable Removing Sequential Discounts: Fixed an issue where customers could manually remove sequential discounts from their orders.
• Prepaid Club Pricing Fix: Fixed an issue where prepaid club pricing was not displaying correctly for customers.
• Display Variant Names for Sequential Products: Fixed an issue where variant names were not displaying for sequential products on existing subscriptions.
• Email Template Duplication: Fixed an issue where default customer emails displayed duplicate headers and footers.

💎 Improvements

• Instagram Integration Update: Smartrr’s Instagram integration has been updated to conform to Instagram’s new API requirements. Shop owners must now have a “Professional” Instagram Account (either “Business” or “Creator”) to use the integration. Instructions for connecting your account can be found [here]
• Date Formatting within Emails: Dates within customer notification emails will now auto format and translate to reflect a shop’s selected language within Translations.

🪲 Fixes

• Subscription Program Discount Pricing Display: Subscriptions with discounts from Subscription Program will now display the correct price within the customer portal.
• Sequential Discount Removal: Discounts applied to an upcoming order as part of a sequential flow can no longer be removed by the customer.
• Sequential Variant Names: Variant names are now displayed for sequential products in customer portal.
• Prepaid Generating Fulfillment Orders: Prepaid orders no longer have multiple fulfillment orders.
• Redeeming Loyalty Discount Error: Updates have been made ensuring that if an error occurs while a discount is being redeemed, customer’s points aren’t deducted.
• Stackable Discounts via API: Discount codes generated through the loyalty incentive API endpoint are now stackable.
• Next Order Date Calculation: Fixed an issue where subscription’s next order date is calculated incorrectly when the subscription is generated just before a shop’s billing time.
• Prepaid Pricing Display: Prepaid subscriptions with a fixed-amount discount now display the correct price within the customer portal.

✨ New

• Loyalty PDP App Block: A new loyalty PDP app block is available allowing customers to view an overview of a shop’s loyalty program.

💎 Improvements

• Load Time Improvements: Improvements have been made to how organization data is fetched within the vendor portal leading to an boost in initial load time.
• Customer Notification Improvements: Now, updates made to email configs save faster and no longer refresh the user’s page after save.

🪲 Fixes

• Duplicate Prepaid Order Fix: Prepaid orders no longer duplicate in cases where ‘Order now’ is invoked on last order cycle.
• OOS Reward Item: Subscriptions no longer pause automatically when a redeemed reward item becomes out of stock. The out of stock item now gets pushed to future orders until the item is in-stock again.
• Sequential Pricing Fix: Subscriptions within a sequential flow now display correct pricing when skipping and un-skipping orders in the upcoming orders tab.
• Updating Sequential Flow Limit: There is no longer a limit to how many sequential flows are visible within a Subscription program.