CX RIOT RADIO

  Video games and customer experience - Discussion on the state of video games and customer experience. - Highlighting the challenges and issues with customer experience in video games. Changes in Gaming Industry - In the past, players could buy a game and have access to the full game with multiple endings. - Nowadays, games may have additional content, leading to a different gaming experience. Gaming industry plagued by microtransactions and early release games - Microtransactions hinder gaming experience by making players pay for additional content repeatedly - Early release games require full payment for unfinished products, similar to purchasing a car at full price without all its features High game development costs affecting player satisfaction - Game prices have increased over the years, impacting player expenses - Players miss the satisfaction of completing a single-player game due to high costs Concerns about additional purchases and incomplete games in popular games - Exa...

  Modern gaming industry is plagued by excessive costs and lack of consumer agency. - The industry faces issues like price hikes, lack of consumer control over games, and enormous investment costs. - Microsoft's acquisition of Activision Blizzard revealed the exorbitant costs of game development and marketing, with games costing up to $1 billion to produce. Live service games vs single player games and the associated challenges - Developing and maintaining live service games like Sony and Warner Brothers are doing despite the success of single player games - The financial challenges and sustainability issues with live service games and their marketing costs Gaming content decreased while monetization increased - Removal of free weekly rewards and introduction of premium currency - Neglect of core playlist loot in favor of paid cosmetics Modern gaming industry practices scrutinized - Discussion on Bungie's controversial decisions - Impact of loot box controversy on Battlefront 2...