AwareXone helps recover social accounts when platform support fails, runs authorised social-engineering programmes that harden the human layer, and publishes open-source security tools anyone can use.
Two clear services. We help when social accounts are taken, and we train teams against real attack styles.
Problem
Review
Assist
@accountHacked
@accountRecovered
Account recovery
Social media and account recovery
Human-led help for hacked, locked, disabled, and impersonated social accounts. We review the case, pack evidence, and support legitimate platform processes. Final decisions remain with the platforms, never with a guarantee shop.
Authorised simulations of the attacks your people actually face: email, voice, SMS, callback, and deepfake. Followed by coaching that rebuilds judgement under pressure.
Written authorisation, agreed scope, and an emergency stop contact. Individuals are not named in reports.
Our founder, Md Shariar Shanaz Shuvon, holds disclosure credits from NASA, Google, Meta, Amazon, Sony and others.
Legitimate channels, not cheap guarantees
We work official platform processes with an accountable team and limited caseload. No password collection, no invented success rates, no outcome promises. If lowest price is the brief, we are not the fit.
No passwords on this site
We never ask for passwords, OTP codes, backup codes or private keys through the website.
Authorised testing only
Social-engineering programmes run under written scope with an emergency stop. Never surprise attacks.
Recovered cases
Recent Facebook recoveries
Two real cases, shown with each client's permission.
Suspended Facebook account
Disabled Facebook Page
Shown with the client's permission. Every case is different, and Meta makes the final decision. We never ask for your password or OTP.
Fit check
Is AwareXone Right for You?
This is for you if...
The account matters to your income, audience, business, or identity, and you can show legitimate ownership.
You have been hacked, disabled, locked out, restricted, or left without working email, phone, or authenticator access.
Self-serve support or appeals have stalled, and you want a careful case review before spending more time on dead ends.
You want legitimate channels, clear expectations, and an honest answer if we cannot help.
This is NOT for you if...
You want unauthorised access, false claims, or anyone else’s account.
You are shopping for “guaranteed recovery”, unverifiable five-star promises, or the lowest price at any cost.
You cannot prove ownership, or you expect us to collect passwords, OTP codes, or session cookies.
You need a promise the platform will reinstate you before we have reviewed the case.
We Handle the Difficult Cases
From compromised accounts and lost recovery contacts to restrictions and rejected appeals, AwareXone reviews the situation, identifies legitimate options, and helps only when a realistic path still looks open.
Process
Here’s How It Works
Four steps to enhance your social media credibility
01
Submit your case
Tell us the platform, account URL, issue, and what you have already tried. No passwords or OTP on this site.
02
Case review
We reply within five hours, qualify ownership and path, and decline when a case looks hopeless or improper.
03
Recovery assistance
If accepted, we work ownership evidence and legitimate platform processes with you. Platforms decide.
04
Secure the account
After access returns, we harden MFA, sessions, recovery contacts, and connected apps.
AwareXone Protect
Recover → Protect → Stay Prepared
Choose Your Protection Plan
Choose the level of ongoing support that fits your personal, creator, or business accounts.
Plans are billed monthly in Malaysian Ringgit (MYR). Outside Malaysia, amounts show as approximate USD. Choose the level of protection that matches the number and importance of the accounts you manage.
AwareXone Protect is ongoing protection and support. It does not guarantee recovery, verification, restoration, or platform approval.
Open source
Tools we publish. Clone them today.
Free, permissively licensed security tooling for AI agents and modern apps. Same company as the recovery and social-engineering work. This band is the public toolbox.
Fraud does not check whether you have a security budget before it starts. Publishing the tooling is how the clinics, schools and small businesses we will never invoice get to defend themselves too.
Recovery, social engineering, and what we never ask for, not a product FAQ for the open-source repos.
AwareXone’s flagship work is Social Media Recovery in Malaysia and worldwide for hacked, locked or disabled accounts through legitimate channels, plus authorised social-engineering testing and training. We also publish open-source security tools for AI agents and modern apps.
No. Platforms decide, and “guaranteed recovery” offers are a red flag. We review every case first and only take work where a legitimate path looks realistic. Outcomes stay best-effort.
Never through the website. We do not ask for passwords, one-time codes, backup codes or private keys on our forms.
Only with written authorisation and an agreed scope. Simulations can cover phishing, vishing, SMS and deepfake channels, then coaching that rebuilds judgement. Never surprise attacks on people who did not consent.
Need help with a social media account in Malaysia?
AwareXone provides remote case review nationwide, including Kuala Lumpur, Cyberjaya and Selangor, and worldwide. Best-effort only. Platforms decide. No passwords on this site.