EU Withdrawal Button & Form
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (2,128)
- Developer
- 401layers UG (haftungsbeschraenkt)
Featured images gallery
Implement EU Directive 2023/2673: Withdrawal button without login requirement according to EU law
Starting 2026, the withdrawal button becomes mandatory under EU Directive 2023/2673. Integrate the legally required EU withdrawal button directly into your store today. Customers can initiate their withdrawal directly in the shop - without needing to log in. The app then automatically sends the legally required confirmation via email. Integrate the button in minutes without coding and manage all requests efficiently in your dashboard. Audit reporting, fully customizable form - get ready for 2026
- Permanently visible EU withdrawal button directly in the shop | EU 2023/2673
- Withdrawal according to EU guidelines, also available for guest buyers
- Automated delivery of the receipt confirmation email after every withdrawal
- Clear overview of all requests with complete documentation
- Audit report of all processes as a PDF file for your compliance documentation
- Popular with stores like yours
- Based in United States
Languages
German, English, Spanish, Dutch, and French
Works with
- Shopify Flow
- Shopify Admin
- All 24 EU languages
- EU Withdrawal Regulation
Categories
Return options
Pricing
FREE
Free
Features
- EU withdrawal button & form
- Unlimited withdrawals
- Automatic confirmation emails
- Easy template integration
- Clear management dashboard
- Translations in all EU languages
- Email notifications for merchants
- Evaluationmode
Basic
$9.99 / month
or $99.99/year and save 17%
Features
- EU withdrawal button & form
- Unlimited withdrawals
- Automatic confirmation emails
- Data processing agreement (DPA + GDPR)
- Custom email templates
- Custom branding
- Email notifications for merchants
- Translations in all EU languages
14-day free trial
Grow
$29.99 / month
or $299.99/year and save 17%
Features
- EU withdrawal button & form
- Unlimited withdrawals
- Automatic confirmation emails
- Data processing agreement (DPA + GDPR)
- Sync with Shopify Returns
- Adjustable withdrawal terms
- Set max withdrawal period
- Hide from non EU customers
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2,128)
The setup didn't work. The withdrawal page wasn't automatically created as it should've been and I wasn't even able to add the withdrawal form as a link in the footer instead of a floating button. Which is weird because I was able to do install it easily on my other Shopify store without any errors. I'm guessing the issue might've been the theme, but I don't know.
After hours of chatting and waiting for replies, customer support told me they would get it sorted, but it's been days and they didn't. Decided to uninstall and go for a different app instead.
One other thing I noticed is that, on the free plan, there is a specific field in the form asking the customer about ''items'' that they ordered and the text box below it says ''Please describe the items you wish to return''. I tried changing the phrasing of this field because besides some physical products, we mostly sell digital products and services. It's kind of a minor thing, but I wish I was able to change it to simply ''Description'' as the main field, and in the text box put ''Which product or service would you like to return''. It looks that customization is part of the paid plan.
Anyway, the main reason why I installed this app, was because of it's ratings, but I found better and more seamless apps elsewhere.
Sehr einfach einzurichten wenn man die Grundkenntnisse für Shopify hat. Im Free Plan bleibt das Wasserzeichen unten im Formular bestehen.
I'm really pleased with the app. It works well, is easy to set up and solves the immediate issue of a legally required withdrawal button. The free plan is extremely basic, but at the end of the day, it does what it needs to do.
Support
App support provided by 401layers UG (haftungsbeschraenkt).
Resources
This developer doesn't offer direct support in English.
Developer
Dorothea-Erx.-Str. 1a, Hilden, 40721, DE
Launched
January 9, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store
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View customers
Customer data
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Edit products
Products, collections
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Edit orders
All order history for the last 60 days, returns
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Edit Online Store
Online Store pages, theme
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Edit other data
Online Store navigation
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