01 · Concepts 02 · Agent Flow 03 · MCP Tools 04 · Live Scenarios 05 · Metrics 06 · Code 07 · Quiz Scenario 01 · Teaching Aid Customer SupportResolution Agent Learn how to design and build an AI agent that resolves support tickets with 80%+ first-contact resolution,...
Claude Code
Building a Customer Support Resolution Agent with Claude
A practitioner’s guide to Scenario 1 of the Claude Certified Architect exam — agentic loops, MCP tool design, escalation logic, and the tradeoffs that separate production systems from demos.
Deploying Claude Code in the Enterprise: It’s Harder Than You Think
Deploying Claude Code in the Enterprise: Why It's Harder Than You Think (And How to Do It Right) Claude Code is powerful. Give developers an AI pair programmer that can read codebases, write code, run commands, and iterate on solutions—and productivity soars. But...
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