
The video is done, the training project is complete, and you’re glad because the three-month project is finally done. The endless “can you get back to me?” emails have passed, the client is happy with the project, and we’ve published. Then you get an email saying, “Hey, I noticed at 8:57 that you say “click submit in the top center” when it should be “click complete at the top right. Can we fix that?”

Now I’ll admit, I’m not a detail-oriented person, I’m a big picture guy. And thank God those people exist. We need them to handle… accounting, medicine, things that require attention to detail. This training is about how to “click here, click there, and click this” on an online system to help someone get benefits through the company. My client never asked themselves, “Is anyone going to be confused by the fact that the Submit button is now called Complete and in a slightly different place?” No, they just saw that it was wrong.
In their defense, they realized that I did the voice-over exactly as they wrote it, and they admitted that the mistake was theirs. Does it take that long to fix the mistake? No, five minutes on my editing software, five minutes plugging it my authoring software, and then fifty minutes for the authoring software to process that back into a new video. Meanwhile, I can fix the error that Amazon keeps finding in my paperback version of No Such Wizard, and get around to my blog post for the day.

What I object to is that this is a perpetual motion machine. There will always be errors if you look hard enough. There will always be something to fix, and if you wait long enough, the information will be out of date and you have to update everything all over again. I went through this with another client when she realized she accidentally said “$869” instead of “$863” in a training. Now, in terms of details, this affected how much money she said was going into someone’s paycheck, which you would think be more important. But it’s a difference of six dollars. She held up the entire project for a week so she could re-record five seconds worth of voice over.
What did she think was going to happen? Packs of firefighters banging on the (locked) door, furious, axe handles in hand, screaming “Give me MY MONEY!?” At some point, my clients need to ask the question, “Does this change really impact things enough that I need to stop the entire process?” But as I type this, maybe the answer is even more insidious. For her, the training is the lowest priority in her to-do list; it may not matter to her that they hold up the publishing for a week because frankly, “It can wait.” The fact that the training is the highest priority in my list doesn’t matter.

Now thankfully, I work in an environment where I don’t have stress… or it happens maybe twice in five years of working here. The upside to being everyone’s lowest priority is that no one really cares when they the finished project. Which gives me plenty of time to pursue other things, like my second Master’s degree in Geography (graduated December 2025), or now, the first novels I have written in years. At the same time, I have the nagging fear that, “If they don’t care if my work is done, do they care enough to still employ me?” So far, the answer is yes, and as long as I turn things around (when I get them) within a day, I’m listed as a miracle-worker. I’m the hardest working man on the floor and I get tons of kudos… when in reality, I’m able to turn around things so fast because I have so little to do.
If you wanna see what I actually do with my time at work, pick up No Such Wizard, my recent novel. If you’re a dedicated Kindle user like I am, it’s only $0.99. Check it out. If you’re a cheapskate like me, I still want you to read it, but you can check it out on An Archive of Our Own (AO3) with simpler formatting, but the words are all the same. Enjoy!




























