Refund Request

Request a Refund

If you need to request a refund for AI Poster Generator, please follow the steps below.

Step 1: Check Refund Eligibility

Before submitting your request, please confirm that you meet the following conditions:

• Purchase was made within 7 days.
• Used credits are less than 30% of the total purchased.
• The purchase was made through official AI Poster Generator channels.
• The request does not involve a violation of our Terms of Service or prohibited content policy.

Step 2: Prepare Application Information

Please prepare the following information:

1. Order Number: You can find this in your account order history or payment receipt.
2. Purchase Time: The specific purchase date and time.
3. Account Email: The email address associated with your AI Poster Generator account.
4. Refund Reason: Briefly explain why you are requesting a refund.
5. Service Details: Mention whether the issue relates to credits, subscription access, poster generation failure, payment error, or another concern.
6. Contact Information: Make sure we can reach you promptly.

Step 3: Send Refund Request

Please send the information above through the support channel provided on our website.

Email Subject Format: Refund Request - Order #[Your Order Number]

Email Template:

Dear AI Poster Generator Support Team,

I would like to request a refund. Here is my application information:

Order Number: [Your Order Number]
Purchase Time: [YYYY-MM-DD HH:MM]
Account Email: [Your Account Email]
Refund Reason: [Please briefly explain the reason]
Service Details: [Credits / subscription / poster generation issue / payment issue / other]
Contact Information: [Your Contact Information]

Looking forward to your reply.

Best regards,
[Your Name]

Processing Workflow

Review Stage

We will review your request and respond within 2-3 business days after receiving it.

Post-Approval Processing

• Refunds will be processed within 5-7 business days after approval.
• Funds will be credited back to your original payment method.
• We will notify you of the processing status through your contact email or support thread.

Frequently Asked Questions

Q: Can I still get a refund if I've used more than 30% of my credits?
A: Usually no. Orders with more than 30% of credits used are generally not eligible for refunds.

Q: How long does a refund take?
A: Review usually takes 2-3 business days, and refund processing usually takes 5-7 business days after approval.

Q: Can I get a partial refund?
A: We currently review refunds case by case. If partial refunds are supported by the payment provider and appropriate for the situation, our team will let you know.

Q: Can I request a refund because I do not like one generated poster?
A: A single unsatisfactory AI result does not automatically qualify for a refund. AI poster generation may require prompt iteration, and used credits may affect eligibility.

Need Help?

If you encounter issues during the refund request process or need to check your request status, please contact us through the support channel provided on our website.

We aim to provide a fair and transparent support experience for every AI Poster Generator user.