CoSupport AI

What is CoSupport AI?

CoSupport AI is an AI customer support platform for support teams that automates repetitive tickets and generates replies from a company's historical conversations. It combines AI Customer Support Agent, AI Agent Assist, and built-on-your-data training with Google Drive, Confluence, Notion, and SharePoint.

It also integrates with Zendesk, Freshdesk, Intercom, and HubSpot, and is used by brands including Cocoatech and Project Fitter. Pricing starts at $0.19/resolution, $99/month, or $0.04/response.

What does CoSupport AI do?

CoSupport AI routes customer questions through an autonomous support pipeline trained on a company's historical tickets, then generates replies with its AI Agent, AI Agent Assist, and patented message-generation architecture. The system is built to answer in context, reduce manual workload, and keep responses consistent across chat, email, and voice.

It also supports multilingual support, with 40+ languages called out on the site. At scale, the platform is positioned to resolve 60% of support requests by day 60, with case studies showing outcomes like 70% of ProjectFitter's support requests automated, 82% of Zendesk chats deflected for Cocoatech, and 80% of internal requests automated for SupportYourApp.

CoSupport AI says it has been trusted by 300+ brands and can go live on a helpdesk in 3 days. It also offers API connectivity for in-house tools and backend systems, plus enterprise-grade security and ISO 27001, GDPR, and CCPA compliance.

Why use CoSupport AI?

• Its patented message-generation architecture is designed to reduce hallucinations and keep replies deterministic.
• A no-cost 30-day pilot with 1,000 free AI responses lets teams validate resolution rates before committing.
• The platform can connect to in-house tools through API, so support automation can extend beyond standard helpdesks.
• Case studies show it can go live in 3 days, which shortens the path from evaluation to production use.
• Enterprise-grade security plus ISO 27001, GDPR, and CCPA compliance support teams with stricter data requirements.

Who is CoSupport AI for?

• Customer support managers who need to deflect repetitive tickets and keep agents focused on complex cases.
• Helpdesk administrators who want fast deployment across existing support workflows.
• Operations leaders who need predictable support costs as ticket volume grows.
• Product and success teams who want AI replies grounded in company knowledge and past conversations.
• Technical teams who need API-based connections to internal systems and backend infrastructure.

What are CoSupport AI's key features?

What are CoSupport AI's use cases?

How does CoSupport AI work?

1. Connect your first support source, such as Zendesk, Freshdesk, Intercom, or Slack, and let CoSupport AI ingest the live ticket stream and knowledge base content.
2. Choose AI Customer Support Agent or AI Agent Assist, then map the workflows you want automated so the system knows when to answer, draft, or escalate.
3. Train the model on Built on Your Company's Data and enable Understands Context and Your Business so replies reflect policies, product details, and prior conversations.
4. Review suggested answers in the demo flow, then use Calculate Savings to estimate deflection, resolution volume, and cost impact before expanding rollout.
5. Keep improving with Transparent pricing, Enterprise-grade security, and Custom AI models, while monitoring performance as the system handles more tickets and responses.