I consider myself to be a baby nerd when it comes to computers, but smartphones have always baffled me.
I mean, green is for ‘Go’ and red is for ‘Stop’, right? So how can swiping from ‘Go’ to ‘Stop’ be the way to answer a call?
Ahem…
Despite my utter dislike of smartphones, I do have one – a Samsung Galaxy J2 Pro – and I do use it, but only for making calls, receiving bushfire warnings from VicEmergency and…two factor authentication. My internet banking requires two factor authentication and so does shopping online with both of the two major supermarkets, so imagine my dismay when I tried to login to my bank and two factor authentication didn’t work!
When I first started doing internet banking, I had a ‘token’ that provided two factor authentication when I logged in. Tokens were small devices, about the size of a USB stick, that had a button and a small display screen. When you needed to login to the bank, you would press the button and a random number would appear on the display. You typed the number in and hey presto, you were in.
I had my token attached to my key chain so I would never lose it [I always attached my keychain to a belt loop because I’ve always been paranoid!], but perhaps other people lost theirs, or…or… Anyway, about two years ago the bank phased tokens out in favour of smartphones. Now, after I enter my ID and password, the bank immediately sends a 6 digit number to my smartphone. I type that number into the bank’s login page and hey presto, I’m in, just like before. Except when it doesn’t work like before.
Back when two factor authentication was handled by a simple token, a token that was in my control, if I lost the token, it was my fault. Now, I’m completely dependent on my smartphone, and my smartphone has a limited lifespan that is completely out of my control.
How long a lifespan? Not long at all.
My Samsung Galaxy J2 Pro was released in January, 2018, but I know I didn’t buy it then, so being as generous as possible, the unit I currently have is six, possibly seven years old. The camera still works, the phone part still works, but apparently the SMS/notifications part does not. A simple failure due to ‘old age’? Or planned obsolescence?
Curiously, my current telco – Telstra – no longer lists the J2 Pro as ‘approved’. Despite this, however, all the tech people said that the problem was not at their end but at mine. Either way, I have a perfectly functioning phone that has to be replaced simply because one, vital component no longer works.
I know younger people will find my anger baffling, after all, they replace their phones as soon as a new model comes out, but for me and people like me, even the cheapest new phone is an expense that has to be budgeted for. When it has to be replaced suddenly, it’s a major shock to the bank balance.
Luckily for me, it’s winter, so not getting bushfire notifications won’t kill me. More importantly, I’m incredibly lucky that this all happened before the end of the financial year. With four days to go before the EOFY sales end, I managed to buy a super cheap smartphone that should last me a few years, ‘few’ being the operative word. Once the new phone stops working, or stops being supported, I’ll be stuck again… Late stage capitalism sucks b@ll$.
Am I the only person who hates being at the mercy of a system that favours manufacturers and service providers over consumers?
Not happy,
Meeks